when service providers get famous and their heads grow 10 sizes bigger
When planning a wedding, you learn a lot of things. Like how celebrities have it so much easier just because they’re, well, celebrities.
There’s this one supplier who was one of my dream suppliers since the fiance proposed last year, so there was no hesitation to get in touch with him/her right away, as soon as we started thinking of actual wedding preps. That was February 5. We didn’t hear from them at all weeks later, so when there was a bridal fair in town and they were one of the suppliers there, the fiance and I decided to go (just for them, and this one other supplier who ended up not showing up even if they said they’d be there to meet with us). At that point, I was still giving them the benefit of the doubt because I knew how busy they were because they’re really so popular these days.
At the fair, we talked to one of the AEs and we thought she wasn’t as friendly as we expected and did not seem to be on top of things either. I can take someone being unfriendly but if it’s an account/event (especially a wedding), and you’re an AE, you’d better exude an aura of organized mastery. We left with a schedule for a meeting.
The meeting day came, around 2-3 weeks after that, and we actually enjoyed ourselves and thought that the person we talked to (who was the main supplier/owner) knew her service well. We felt our spirits lifting up. It was a happy “wedding errands” day.
Until 3 months later and they still haven’t gotten back to us regarding the things we asked for to make our decision, after we had emailed, texted and called numerous times. It doesn’t really matter, at this point, if they do decide that they’ll give us the time of day because we’ve already decided to set our sights elsewhere.
NO MATTER HOW FAMOUS YOU ARE, IF YOU GIVE LESS THAN EXCELLENT SERVICE TO AT LEAST ONE CLIENT, THAT’S GOING TO MAR YOUR NAME. FAME GOES AWAY BUT GREAT SERVICE WILL CARRY YOUR NAME THROUGH THE YEARS.
I’ve heard so many bad things about this supplier in the past weeks, and it just makes me feel so much better to have decided to let go of this once dream supplier.
Especially when recently, I found out that they were so welcoming and responsive to a celebrity who’s getting married. Whether a client is a celebrity or not, there shouldn’t be any special treatments…unless the special treatment is given to ALL clients.
